It’s not only with heavy heart, but also with bated breath that I do declare I shan’t be going back to Via Tevere for their pizza because if i wanted disrespect with my pizza I would just eat a slice outside of Megabite on Granville Street at 1 am on a Saturday night, and for a fraction of the cost.
It’s a real shame too because we’ve been here before and had a lovely time so when we visited again as part of our journey to find Vancouver’s Best Pizza, we expected nothing but the best.
I tried to call in for pickup this time because we had goals to maximize the summer night and enjoy our true neapolitan pizza pie in the park. We learned that they don’t take pickup orders over the phone so you have actually go into order and wait for your pizza, which is fine.
I was directed to the bar where pizza orders are taken and instead of being greeted with any sort of hospitality as you might expect as a paying customer, I was barked at by the bartender to come around to the side to order my pizza.
I ordered our two pizzas – Margherita and Pizza Gatto – and the whole interaction was the most aggressive exchange I’ve ever encountered in a pizza shop. I’m quite certain her eyeballs just about rolled out of her head when I asked where I should wait for our pizzas.
FYI – that answer is you just wait and linger outside until someone calls your name.
Now I’m no doctor and maybe she was having a bad day (you know, walk a day in someone else’s shoes blah blah), but if I walk away from an encounter feeling like I’ve just been slapped in the face, I’m going to go ahead and call that a problem.
Let’s talk pizza. Admittedly this pizza is done well, though not as good as I remember (and not just because of the mean lady at the bar).
The classic Marg ($14) was tasty enough, though could have used more basil.
Highlight of the night (if you could really even call it that) for everyone was the Pizza Gatto ($18) with its cream sauce, fior di latte, prosciutto cotto, whipped potato, black pepper and grana.
A medley of comforting things were happening here but the whipped potato was the real redeeming quality of the entire evening. Small dollops of creamy mashed potato are scattered throughout the pie and blend into its environment so that when you bite into it, it’s like a pleasantly surprising pocketful of sunshine.
Crust is typical of classic neapolitan pizza – soft and chewy with light charring so is good if you’re a fan of that.
Clear loser in my mind on account of atrocious customer service, would I return?
Even after leaving feedback with the manager, who by the way was very apologetic and lovely – that’s gonna be a no from me dog. What’s done is done.
A quick survey of reviews tells me customer service is not Via Tevere’s strong suit so mayhaps this could be a learning opportunity – I know I have definitely learned something.
I’ve said it once, I’ve said it a million times – you could serve me gold on a platter but if you can’t grasp that dining out is so much more than just the food and is really a whole experience, than I will take my hard-earned dollars to the pizza place a quick bus ride down the street that treats me like family.